Trakkr
The AI 500 Track any brand's AI visibility in real-time
Methodology
The AI 500/Business Services/Helpdesk Software

Helpdesk Software

Customer support, ticket management

Category answer

Who AI recommends in Helpdesk Software

Zendesk currently leads Trakkr's Helpdesk Software rankings, with 20 brands tracked in this category. Current leaders include Zendesk, Freshworks, Salesforce.

#
Company
Visibility
24h
7d
Models
#1
Zendesk
Zendesk4,318 mentions · avg pos 1.2
98.7
Industry #1
-1.1%
#2
Freshworks
Freshworks5,317 mentions · avg pos 3.7
53.1
Industry #2
-0.2%
#3
Salesforce
Salesforce8,103 mentions · avg pos 4.0
49.0
Industry #3
-1.9%
#4
Zoho
Zoho12,488 mentions · avg pos 4.3
45.6
Industry #4
-1.9%
#5
HubSpot
HubSpot9,598 mentions · avg pos 4.8
39.1
Industry #5
-0.5%
#6
Microsoft
Microsoft30,062 mentions · avg pos 5.0
36.0
Industry #6
+1.8%
#7
Spiceworks Help Desk
Spiceworks Help Desk85 mentions · avg pos 5.0
36.0
Industry #7
+0.4%
#8
BMC Helix ITSM
BMC Helix ITSM66 mentions · avg pos 5.0
36.0
Industry #8
-1.9%
#9
Intercom
Intercom3,873 mentions · avg pos 5.3
32.1
Industry #9
-0.8%
#10
Help Scout
Help Scout688 mentions · avg pos 5.5
30.3
Industry #10
-2.3%
#11
ServiceNow
ServiceNow1,058 mentions · avg pos 5.5
30.3
Industry #11
+2.2%
#12
Ivanti
Ivanti124 mentions · avg pos 6.0
25.0
Industry #12
+2.1%
#13
Desk
Desk2 mentions · avg pos 7.0
16.0
Industry #13
-1.8%
#14
Atlassian
Atlassian6,774 mentions · avg pos 7.5
12.3
Industry #14
+0.4%
#15
Kayako
Kayako678 mentions · avg pos 8.3
7.6
Industry #15
+0.0%
#16
LiveAgent
LiveAgent434 mentions · avg pos 9.0
4.0
Industry #16
+1.1%
#17
AssistBox
AssistBox3 mentions · avg pos 9.0
4.0
Industry #17
-1.6%
#18
ServiceDesk
ServiceDesk25 mentions · avg pos 9.0
4.0
Industry #18
+1.5%
#19
HappyFox
HappyFox308 mentions · avg pos 9.5
2.3
Industry #19
-2.5%
#20
ManageEngine
ManageEngine40 mentions · avg pos 10.0
1.0
Industry #20
+0.0%
Avg visibility28.1
Top score98.7
Brands20